The FINANCIAL -- Xerox Corporation (NYSE: XRX) on November 3 released its 2009 Report on Global Citizenship.

The report provides a comprehensive overview of the company's activities and progress in the areas of corporate social responsibility: environmental sustainability, governance and ethics, customer privacy and satisfaction, employee diversity and development and corporate giving and volunteerism.

In the report's letter to stakeholders, Xerox Chairman Anne Mulcahy and Chief Executive Officer Ursula Burns said, "We were an early leader in the sustainability movement because we thought it was the right thing to do for the environment. But we discovered something else along the way. Every one of our innovations ended up either saving us money or creating new markets and new revenue. We found, in other words, that we don't have to choose between the environment and profit. We can do both."

Environmental Sustainability Progress to Date

Xerox aligns its environmental sustainability goals around the following four commitment areas where the company can make a significant impact across its entire value chain of technology and services:

Climate protection: Xerox invests in technologies that reduce the carbon footprint of our operations and the operations of our customers. Our goal is to become carbon neutral. To date, our company-wide greenhouse gas (GHG) emissions are down 20 percent from 2002 to 2008, and the company believes it will deliver a 25 percent reduction in total GHG emissions by 2012 from a 2002 baseline.

Last year, 80 percent of Xerox's eligible new products met or exceeded the international ENERGY STAR standard even as the program's stricter requirements made it tougher to meet. The company's goal is to deliver ENERGY STAR qualified equipment for 90 percent or more of eligible new products launched by 2010. The Xerox Sustainability Calculator, launched in 2008, is aimed at helping customers identify opportunities to reduce lifecycle energy use, solid waste and greenhouse gas emissions of office printing activities.

Preserving biodiversity and the world's forests: Xerox works with customers, suppliers and other stakeholders to support the development of a sustainable paper cycle. Xerox expects its suppliers to adhere to stringent requirements for sustainable forest management. To date, more than 90 percent of Xerox paper by volume met the company's requirements; the goal is 100 percent by volume. In 2008, Xerox maintained chain of custody certification as planned, expanding the portfolio of FSC (Forest Stewardship Council) and PEFC (Programme for the Endorsement of Forest Certification) certified papers it offers to customers. Xerox also continued its successful 3-year $1 million partnership with The Nature Conservancy that supports conservation work aimed at the development of a sustainable paper cycle.

Preserving clean air and water: Xerox strives to eliminate the use of toxic materials throughout the supply chain. For years, the company has applied strict internal standards that govern the use of chemicals in its operations and products and over time has re-engineered or substituted processes to dramatically reduce the use of toxics and heavy metals. Our goal is to achieve a zero toxic footprint.

Preventing and managing waste: Xerox's equipment and supplies returns and recycling programs diverted 106 million pounds of waste from landfills bringing total landfill avoidance to 2.2 billion pounds since 1991. The company achieved an internal recycle rate of 92 percent in 2008 and, in support of a "zero waste to landfill" goal for its company-wide operations, it is developing a waste-free goal in 2009. Xerox is on track to reduce the solid waste sent to landfills from its largest warehouses by 25 percent by 2012.

In May of 2009, Xerox launched its breakthrough ColorQube™ multifunction printer, which uses the company's proprietary solid ink technology. Its cartridge-free design generates 90 percent less office supplies waste than comparable laser devices and reduces the effects of manufacturing and transportation on the environment.

Additional highlights from Xerox's Report on Global Citizenship include:

The Customer Experience: Xerox offers the industry's broadest portfolio of document technology and services with more than 80 products launched in the last three years. In 2008, Xerox products garnered more than 230 awards worldwide, and Xerox was the first document management company to receive excellence certification from J.D. Power and Associates for quality technical support three years in a row - one of the customer service industry's highest recognitions.

Giving back to the communities in which we work and live: The Xerox Foundation invested $12.6 million in 2,825 non-profit organizations and matched approximately 1,700 employee contributions to not for profits. In 2008, Xerox and Xerox employees contributed $3.5 million to United Way organizations and more than 9,500 Xerox employees committed their time to worthwhile causes through the Xerox Community Involvement Program.

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