The FINANCIAL -- On-time performance is an essential factor in assessing service quality. In 2011, Air France was again among the leading major European airlines for on-time performance, according to Air France.

Air France’s operational performance reflects the company’s ability to adapt rapidly to a more constrained environment, even if airline operations were subject to less disruption in 2011 than in 2010.

The result was a significant improvement in the airline’s on-time performance, which this year recorded the second best performance level for flight punctuality and successful connections.Air France has renewed its ambitious operational performance objectives for 2012 to benefit customers and be their preferred airline for service quality and the ability to manage disruptions.

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