The FINANCIAL -- Host training programme for 2012 Olympic
successWith less than six months to go until London 2012, hospitality
businesses are being urged to ensure they're prepared to make the most
of the games opportunities, according to Caterer and Hotelkeeper.
People 1st, the Sector Skills Council for hospitality, travel and tourism, has adapted the WorldHost customer service training programme that was developed in Canada and used successfully at the Vancouver Winter Olympics.
The programme, which is currently being used to train companies across the UK, has been awarded the London 2012 Inspire Mark as recognition for its objective in supporting the legacy themes of the games.
The Royal Borough of Windsor and Maidenhead is using WorldHost to train around 50 volunteers who will be ambassadors for Dorney Lakes, a host venue for the rowing, kayak and paralympic rowing events, which are expected to attract up to 30,000 spectators per day.
As international visitors are expected across the UK, North Tyneside Council also ordered WorldHost training, which it made available to a variety of local businesses including accommodation providers, front of house staff, tourist information centres and staff at the Port of Tyne, which welcomes ferries from Amsterdam.
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