To Meet Customer Needs and Improve Operational Excellence, Company to Be More Efficient

To Meet Customer Needs and Improve Operational Excellence, Company to Be More Efficient

To Meet Customer Needs and Improve Operational Excellence, Company to Be More Efficient

The FINANCIAL -- Wells Fargo & Company Chief Executive Officer Tim Sloan today shared progress with team members on the company’s ongoing transformation, which addresses industry trends and changes in customer behavior, during a regularly scheduled companywide town hall meeting.

Sloan, who hosts bi-monthly town halls broadcast live to all team members, noted that through these efforts, Wells Fargo is continuing to make fundamental changes designed to make the company more customer-focused, streamlined, and better positioned for long-term success and operational excellence. This work includes strengthening risk management, simplifying operations, leveraging digital automation, divesting non-core businesses, and continuing to become a more efficient company.

Given changing customer preferences, including the accelerating adoption of digital self-service capabilities, the focus on operational excellence, and ongoing commitment to efficiency, the company expects headcount to decline by approximately 5 to 10 percent within the next three years. This decline would reflect displacements as well as normal team member attrition over that period.

In the last two years, Wells Fargo has already made significant progress to become more customer-focused and efficient by:

Creating a simpler and more collaborative company by aligning like work into centers of excellence, standardizing processes and capabilities, and eliminating redundancies.

Investing for the future by prioritizing spending to improve the customer experience, delivering innovative products and services to customers, and strengthening its risk management and compliance capabilities.

Adding value for customers through its focus on innovation and customer-friendly services, such as zero-balance alerts and Overdraft RewindSM, which help customers avoid overdraft fees.