The FINANCIAL -- Bank of America announced that it surpassed 36 million digital banking clients across its online and mobile banking offerings. This includes more than 25 million clients using the bank’s mobile app, which continues to add thousands of new users every day.
The bank also announced that Erica, the artificial intelligence-driven, virtual financial assistant, now has more than 3 million users. Since its full launch in June 2018, Erica users have nearly doubled every month.
Erica employs the latest technology in AI, predictive analytics and natural language to better help clients meet their financial needs, and has assisted with more than 8 million client requests through August 2018. Clients are most often engaging Erica to search transactions, view upcoming bills and account balances, and get their credit scores and account numbers.
In line with this growth of Bank of America’s digital footprint, some of its latest innovations are also reaching new milestones.
As clients increasingly turn to Zelle to pay friends and family, Bank of America now has more than 4 million active Zelle P2P users – an increase of more than 80 percent year over year. This year, these users have sent and received more than $25 billion in Zelle transactions.